FAQ's

New to Gold Cup Services? Got an issue? Need advice?

Please check out our most commonly asked questions below.

Call us directly with any questions 801-486-3714.
We will gladly guide you through any questions or concerns.

 
 
 

Area of Service

  • Our main office is located in Salt Lake City UT with additional branch offices in St George UT and Las Vegas NV.

  • We deliver to most of Utah along the I-15 corridor from Idaho to Las Vegas including Park City, Tooele, Price, & Kanab with additional routes reaching beyond state lines. We have grown our area of operation substantially over the last 25 years, so if you are outside of our current area, it’s always worth asking.




When will my account representative come by for my delivery?

  • Most coffee accounts are on a four week regular delivery cycle.

  • FYI - we strive to never overstock our customers. Our route professionals will work with your staff to create a “par” level, keeping you stocked, but not over-stocked!

  • If you are a Bean-to-Cup customer, you will probably see your “rep” every two weeks.

  • Water systems only need to be monitored every 90 days. We will test your water, sanitize the machine and replace filters as needed.






Service

The word Service is part of our name for a reason... It's what we do! Gold Cup has been in the service industry since 1994, and we continue to win customers every month, with a handshake and a promise to take care of each one. Again, if you have any questions, comments or concerns, please let us know.

Price increases

We carefully monitor what our suppliers charge us and work hard on your behalf to get the best deal possible on every product we offer. Occasionally, prices do go up, requiring us to adjust accordingly.

When is my bill due?

We send invoices out at the end of every month via email. If you would like a paper statement, there is a $2.95 fee. All invoices are due and payable within 30 days. We are better able to keep our prices down when our customers pay in a timely manner.

Consumer Protection: We are in the service industry taking care of our customers and providing the best service possible. Unfortunately there are companies who do not treat customers with the fiduciary responsibility required by law. If you as a customer feel as though you have been taken advantage by false, or misleading business practices, the Division of Consumer Protection provides consumers with a voice. dcp.utah.gov/cf

We are grateful for all of our family of customers and if you would like to join us, click the link below. Thank you.